Privacy Policy

1. Introduction

Angelenes ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its implementing rules and regulations.

By accessing or using our website (angelenes.com) and our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Full name, email address, phone number, and delivery address when you create an account or place an order

• Payment-related information (GCash number, bank details) when completing an order

• Messages and inquiries submitted through our Contact Form

• Contest entry information including photos, videos, and receipts uploaded for promotional campaigns

• Account credentials (email and password, or Google account via OAuth)

2.2 Information Collected Automatically

• Browser type, IP address, and device information

• Pages visited, time spent on the site, and referring URLs

• Cookie data and session identifiers (see Section 7 on Cookies)

2.3 Information from Third Parties

• If you sign in using Google, we receive your name, email address, and profile information from Google in accordance with their privacy policy

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including coordinating shipping and payment confirmation
• To communicate order updates, confirmations, and customer support responses
• To administer contests, promos, and marketing campaigns you have entered
• To send newsletters and promotional emails (only with your consent)
• To improve our website, products, and services
• To comply with legal obligations under Philippine law
• To detect and prevent fraud or unauthorized access

4. Legal Basis for Processing

• Under the Data Privacy Act of 2012, we process your personal data based on:
• Consent — when you sign up, subscribe to newsletters, or join contests
• Contractual Necessity — to fulfill orders and provide services you have requested
• Legitimate Interest — to improve our services, prevent fraud, and communicate relevant updates
• Legal Obligation — to comply with applicable Philippine laws and regulations

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Logistics and courier partners — to fulfill delivery of your orders
• Payment processors — when we integrate online payment gateways in the future
• E-commerce platforms — Shopee, Lazada, TikTok Shop (only when you transact directly through those platforms)
• Email service providers — Resend (used to send transactional and notification emails)
• Analytics providers — to help us understand how our website is used
• Government authorities — when required by law or court order

All third-party service providers are required to handle your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

• Order and transaction records: 5 years (as required by Philippine tax laws)
• Account information: Until you request deletion
• Contest entries: 1 year after the contest ends
• Contact form submissions: 2 years

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function (e.g., authentication tokens, shopping cart)
• Analytics cookies — to understand how visitors interact with our website
• Preference cookies — to remember your settings and choices

You may disable cookies through your browser settings, but this may affect the functionality of certain features.

8. Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the following rights:

• Right to be Informed — to know how your data is being collected and processed
• Right to Access — to request a copy of your personal data held by us
• Right to Rectification — to correct inaccurate or incomplete data
• Right to Erasure or Blocking — to request deletion of your data under certain conditions
• Right to Object — to oppose the processing of your data for specific purposes
• Right to Data Portability — to receive your data in a structured, commonly used format
• Right to Lodge a Complaint — with the National Privacy Commission (NPC) at www.privacy.gov.ph

To exercise any of these rights, please contact our Data Protection Officer at marketingaafc@gmail.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure HTTPS connections
• Encrypted passwords and authentication tokens
• Access controls limiting who can view your data
• Regular security reviews

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to log out after each session.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For privacy-related concerns, requests, or complaints, please contact:

Data Protection Officer

Angelenes Email: marketingaafc@gmail.com

Address: C.O.D. Road, Villa Maria Subd., Cupang, Antipolo, Rizal, Philippines